RETURNS & EXCHANGES

Return & Exchange Eligibility

To protect the quality and hygiene of our products, all returns and exchanges must meet the following requirements.

Eligible Items

Your item may qualify if it meets all of the following conditions:

• Returned within 30 calendar days of delivery.
• Unused and unopened.
• Hair remains in its original packaging.
• Hair is still securely attached to the original cardboard backing.
• Returned in the same condition it was received.

Items Not Eligible

Returns or exchanges cannot be accepted if the hair has been:

• Opened or removed from its original packaging.
• Installed or worn.
• Washed or conditioned.
• Cut, trimmed, or otherwise altered.
• Colored, toned, bleached, or chemically treated.
• Damaged or not in its original condition.

Important: All returned items are inspected upon arrival. Products that do not meet these requirements will not qualify for a refund or exchange.

How to Return Your Order

Step 1 – Complete the Return Form

Print and complete the Return Form, then include it inside your return package.

Step 2 – Prepare Your Package

Ensure the hair extensions meet all eligibility requirements.

• Leave the hair attached to the original cardboard backing.
• Do not fold or damage the original packaging.
• Whenever possible, use the original shipping box or another sturdy shipping box to protect the product during transit.

Step 3 – Ship Your Return

Mail your package to:

Salty Locks Hair Extensions
2549 Trade Center Dr., Suite 2
Evans, GA 30809

Step 4 – Email Your Tracking Number

After shipping your return, email your tracking number to:

info@saltylocksextensions.com

Including a photo of your packaged return is optional but recommended.

Step 5 – Inspection & Refund

Once your return is received:

• We will inspect your item to verify eligibility.
• You will receive an email confirming whether your return has been approved.
• Approved refunds will be issued to your original payment method.
• Please allow 7–10 business days for the refund to appear in your account after approval.
• A 15% restocking fee applies to all approved returns.

Return Shipping Costs

• Customers are responsible for all return shipping costs.
• Original shipping charges are non-refundable.
• We recommend using a trackable shipping service, as Salty Locks Hair Extensions is not responsible for lost or stolen return shipments.