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Frequently asked questions

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Explore answers about Salty Locks hair quality, ethical sourcing, care, shipping, returns, and expert support. Search by topic or browse a category.

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General

General hair extensions

Methods, lengths, colors, styling, and what makes the hair different.

Sourcing

Hair sourcing

Donors, processing, cuticle alignment, quality, and responsible production.

Care

Application and care

Applying, washing, coloring, heat styling, and extending the life of your hair.

Orders

Shipping and returns

Delivery timing, color exchanges, eligibility, and service areas.

Services

Additional services

Professional shade guidance, promotions, loyalty, and stylist accounts.

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No More than two Donors Per Pack

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Double Drawn Hair

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Doesn't Turn Pink from Sunscreen

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Remy Cuticle - Silicone Free

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Never Soaked in Acid Baths

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Hair Air Drys Wavy

Talk to Salty Locks.

Send the team your question or find the verified phone number, hours, studio address, and directions.

Contact the team

Compare genuine shades.

Use the visual guide and salon reference chart before selecting your hair.

Open color guide